Allstar Agents (UK) Ltd – Privacy and Cookies Statement
Introduction
Welcome to Allstar Agents (UK) Ltd’s Privacy and Cookies Statement. You may be accessing this through our website, landing pages, or our mobile application (collectively referred to as the “Platform”).
We are committed to being transparent about what information we collect when you engage with our services, events, or communications, and how we use, share, and protect that information. We also want to provide you with clear choices and control over how your information is handled.
This statement explains:
- What information we collect when you browse or use our Platform, sign up for communications, attend an event, or purchase goods or services from us (the “Events”).
- How we use and share that information.
- Your rights over the information we hold.
In this statement, “you” refers to the individual interacting with our Platform, services, or events.
Age Requirements
Please refer to the relevant Event Terms and Conditions for age policies. If you are under 18 and the Event allows minors, you must have permission from a parent or legal guardian (“Your Adult”) to use the Platform. Only Your Adult may purchase tickets.
If you are a parent or guardian and believe your child has provided personal data to us without your consent, please contact us using the details provided below.
About Us
We are Allstar Agents (UK) Ltd, a company registered in England and Wales.
We are the data controller responsible for the processing of your personal data.
Data collected will be shared with the following named parties only: None (unless otherwise described in this Privacy and Cookies Statement).
Information We Collect
1. Information You Provide Directly
Newsletters and Sign-Ups
If you register for one of our newsletters or request advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details (for example, email address and, where applicable, phone number).
Purchases
If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we will collect any information necessary to provide you with your purchase. For example:
- We may ask for your name, age, email address, postal address (where required), date of birth and payment details so we can process your ticket purchase and deliver any associated services.
- We may collect information about any particular requirements you may have in order to gain access to an Event; this may involve providing us with information about your physical health or similarly sensitive information.
- If we need to verify your age for entry to an Event or for fraud prevention and detection, we may ask for proof of identity and age (such as a passport or driving licence).
- We may (if applicable) collect additional information specifically relevant to the goods and/or services that you are purchasing. For example, if you buy a parking product we might ask for your vehicle registration number, or if you choose a premium accommodation experience we might need your credit card details for a damage deposit.
Promotions, Competitions and Surveys
From time to time, we may invite you to participate in competitions, promotions or surveys. We will collect information so you can participate and for us to deliver any prize, such as your name, age, contact details and any further information you provide in connection with your entry or survey responses.
Health and Welfare
If you visit health, safety or welfare facilities at an Event, you may need to provide certain health or medical information which may be considered sensitive information. In some cases, these services will be provided by a third party, in which case they will act as a separate controller and this Privacy and Cookies Statement will not apply to that specific processing.
2. Information Collected Automatically
Communications
If you contact us through any form on our Platform, via social media, by phone or by email, we may keep a copy or record of that correspondence, including the information you provide.
IP Address and Device Information
We may collect certain technical information when you use our Platform, such as your IP address, approximate geographical location, device details, browser type, referral source, the length of your visit, operating system, number of page views and similar information. This may be collected directly by us or via third-party analytics providers and may involve the use of cookies. For more information on cookies, please see the Cookies section below.
Cashless Payment and Access Technologies (if applicable)
If we use wristbands, RFID or similar technologies to enable entry, access control or cashless payments at Events, we may collect information about your interactions at the Event (for example, which areas you accessed and what purchases you made onsite). We use this information to operate the Event, manage entry, help prevent fraud and, where permitted, to enhance your experience.
Email Response Information
We may collect information about how you engage with emails that we send to you, such as whether you open them, how many times, and what links you click. This helps us understand what content is relevant and improve our communications.
Social Media and Publicly Available Information
We may collect information that you make publicly available on social media or other public platforms (for example, if you post a public review or comment about one of our Events). If you interact directly with our official social media accounts, we may use this information to respond to your messages or comments. These platforms are operated by third parties; you should check their privacy statements for further information on how they process your data.
3. Information From Third Parties
Ticket Agents and Service Providers
We may receive information about you from third parties that we work closely with, for example, ticket agents or payment processors. They may provide us with your details so that we can supply you with access to Events and related services.
Social Media Sign-In
If we offer social sign-in (for example “Sign in with Facebook”) and you choose to use it, we may receive certain information from that social media platform (such as your profile name), in accordance with your privacy settings on that platform. You should refer to the privacy notice of the relevant platform for further information.
Other Third Parties
We might receive information about you from other third parties where you have agreed that they may share your information with us for specified purposes (for example, joint promotions or marketing, where lawful).
How We Use Your Information
Service and Operational Purposes
- To provide you with Event tickets or any other goods, services and information that you have requested from us.
- To manage your entry to Events, including age and identification verification.
- To provide customer service and support and deal with enquiries or complaints.
- To contact you if you have started but not completed a purchase or registration, where lawful.
- To improve, maintain and update our Platform and services and to ensure content is presented in the most effective manner.
- To carry out aggregated and anonymised research into engagement with our Events, Platform, products and services.
- To monitor access to and attendance at Events for health, safety and security purposes.
Marketing Purposes
We may use your information to contact you for marketing purposes via email, SMS or phone, where you have given your consent or where we are otherwise permitted to do so by law. You can withdraw your consent or opt out of marketing at any time by using the unsubscribe link in our communications or by contacting us.
Legal Purposes
We may process your data where necessary to:
- Comply with legal or regulatory obligations.
- Enforce our terms and conditions or other legal rights.
- Protect the rights, property or safety of our staff, contractors, customers or the public.
Who We May Share Your Information With
We may share your personal data with:
- Selected third-party service providers who help us provide our Events and services (for example, venue operators, security and safety providers, IT and hosting providers, email/SMS delivery platforms and payment processors).
- Professional advisers, including lawyers, bankers, auditors and insurers, where necessary in the course of professional services.
- Law enforcement agencies, regulators, government bodies or courts where we are required to do so by law or to protect legal rights.
- Any third party to whom we may choose to sell, transfer or merge parts of our business or assets with, in which case the new owners may use your personal data in the same way as set out in this Privacy and Cookies Statement.
We do not sell your personal data.
Cookies
We use cookies and similar technologies to help us provide you with the best possible experience on our Platform. Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Strictly necessary cookies – required for the operation of our Platform (for example, to enable you to log in or use a shopping basket).
- Performance cookies – used to collect information about how visitors use our Platform, such as which pages are visited most often. These cookies help us improve how our Platform works.
- Functionality cookies – used to remember choices you make (such as language or region) and to provide enhanced, more personalised features.
- Targeting or advertising cookies – used (where applicable) to deliver adverts more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure advertising campaign effectiveness.
Managing Cookies
You can manage cookies through your browser settings. You can choose to accept, reject or delete cookies. If you disable or reject cookies, some parts of our Platform may not function properly or may be less convenient to use.
For more information about cookies, you may wish to visit: www.aboutcookies.org.
Third-Party Content, Sites and Services
Our Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy statement of every website you visit.
How We Protect Your Information and How Long We Keep It
We use appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction or damage. However, transmission of information over the internet can never be completely secure and we cannot guarantee the security of information transmitted to our Platform.
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements, and for as long as we have a lawful basis to keep it (for example, while you continue to receive marketing communications with your consent).
Where We Store Your Information
Your data may be stored and processed in the United Kingdom, the European Economic Area (EEA), or, in some cases, outside of these locations. Where we transfer your personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Your Rights
You have several important rights in relation to your personal data. These include the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate or incomplete personal data.
- Request erasure of your personal data in certain circumstances.
- Object to processing of your personal data where we are relying on legitimate interests.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party (data portability) in certain circumstances.
- Withdraw consent at any time where we are relying on consent to process your personal data (for example, for marketing).
You can exercise any of these rights by contacting us using the details below. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.
How to Contact Us
If you have any questions about this Privacy and Cookies Statement, or would like to exercise any of your rights, please contact us at:
Allstar Agents (UK) Ltd
651a Mauldeth Road West, Chorlton, Manchester, M21 7SA
Changes to This Privacy and Cookies Statement
We may update this Privacy and Cookies Statement from time to time. Any changes will be posted on our Platform and, where appropriate, notified to you by email or other suitable means. Changes will take effect from the date of publication.